Images do not appear on-screen in my Canvas quizzes

Images do not appear on-screen in my Canvas quizzes

Issue

Images do not appear on the screen when Mac users are using the Safari browser.

Reason

Safari 13.1 contains an update that may cause issues with downloading files and chat alerts in Canvas. Canvas engineers are currently working on a solution for this issue. Until then, you may avoid errors with files and alerts by disabling cross-site tracking prevention in Safari when using Canvas. If disabling cross-site tracking doesn't resolve these issues, please try one of the other supported browsers.

Solution

It is recommended to use either Chrome or Firefox as browsers since images display properly for Mac users when using either Chrome or Firefox.



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